The Best Our Service Industry Has to Offer?

This is my review of the Best Buy at Park Drive, Boston, where I had the most amusing (in retrospect) corporate shopping experience. This was posted as a review on Yelp, where I rated the shop ONE STAR.

*****

What an absolute bloody waste of space.

If you must shop at a Best Buy and are averse to ordering online, drive a little and go to the one in Kendall Square (I haven’t been to the one down Newbury St., so can’t vouch for it).

Usually, I always do my research online and call ahead for a store pick-up, because who has the time these days to actually *shop* around in a store, especially at a place that charges you for parking more than 10 minutes? But sometimes not all questions are answered by online research, and isn’t that what shop assistants are for? Apparently not.

Today, I called ahead to make sure they kept a monitor of a specific make aside for me to pick up in thirty minutes. It took me 22 minutes on the phone to do that, of which 2 minutes were spent talking to a human voice, and the remaining 20 to a recorded message.

When I showed up at the store, it took three people – including the cashier – about fifteen minutes to locate the box, which turned out to have been kept right under the cashier’s computer-desk.

While the search for my monitor was on, I stepped into the computer section to check out netbooks, which against my better judgement I’m considering buying. I had a question, but there was no one around to ask it to. After lounging about for nearly ten minutes, I see a chap wearing a name-tag. He, however, says he knows nothing about computers and goes to get another chap in a name-tag.

On being approached by his colleague, the second fellow loudly demands, “What the hell is HER problem, man?” When the first fellow shrugs and points at me, Name Tag 2 saunters over, still talking into his bluetooth phonepiece. Talking and chewing gum, he waves his hand in front of my face, as if to ask what my ‘problem’ is.

“Is there an alternative way to reinstall the OS on this one, since it doesn’t come with a disc drive and I don’t want an external one?” I ask, pointing at an Asus netbook. I was trying to see if the store provided an XP equivalent of Windows 7 USB installer.

The dude stares blankly at my face. Then, he says, “Yeah, I TOLD you I’ll be over for dinner, I’ll just be late, okay? We have like ten thousand people just walking in and we have to deal with them, all right? I have a fucking job here!” Then he looks at me and says, “Sorry, what did you say?” Before I can open my mouth he says, presumably to the person on the phone, “Not you. I’m talking to someone here at work, okay? Just give me a minute here!”

At which point I grit my teeth and ask if he would mind being with just one conversation at a time, preferably mine. He says, “I’m fine with both conversations at the same time. If you have a problem with that, get someone else”. And walks off.

What an unprofessional little bitch. And the store is teeming with them. One word: avoid. Unless of course you want to delude yourself into thinking, like Yelper Zack B. on this thread, that Best Buy is the electronic equivalent of Family Dollar Store, and that somehow, a customer who is guilty of actually taking opportunities retail outlets are throwing at him/her deserves to be treated like rubbish for this grave sin. “Goodness, buying at a sale? I fart in your general direction!”

Obviously, if we don’t respect ourselves, sloppy out-of-high school shop assistants aren’t going to bother.

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